Frequently Asked Questions
Everything you need to know about shopping with Rarewaves
Where does Rarewaves ship from?
Rarewaves is based in the United Kingdom and ships products globally to over 170 countries from our central distribution centers.
How long will it take for my order to arrive?
Domestic UK orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7 to 21 business days depending on local customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened condition. Please contact our support team to initiate a return authorization.
Are the items sold on Rarewaves brand new?
Yes, all items sold on Rarewaves are 100% brand new, authentic, and sourced directly from authorized distributors and manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.
Will I have to pay import duties on international orders?
Customers are responsible for any local import duties, taxes, or administration fees that may be applied by their country's customs department upon arrival.